Empathize with those affected and let them know everything is operating as normal.
Posted May 25, 2023 - 14:12 UTC
Let your users know once a fix is in place, and keep communication clear and precise.
Posted May 25, 2023 - 14:02 UTC
As you continue to work through the incident, update your customers frequently.
Posted May 25, 2023 - 14:08 UTC
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Posted May 25, 2023 - 14:38 UTC